Terms and Conditions

Here you will find our general terms and conditions for the hotel accommodation contract and for events.

hotel accommodation contract

I. Scope

These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel for the customer.
The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.
The customer's terms and conditions shall only apply if this has been agreed in advance.

II. Conclusion of contract, contracting parties, liability; limitation period

The contract is concluded when the hotel accepts the customer's request. The hotel is free to confirm the room reservation in writing.
The contracting parties are the hotel and the customer. If a third party has made the reservation on behalf of the customer, they shall be liable to the hotel together with the customer as joint and several debtors for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
The hotel is liable for its obligations arising from the contract. In areas not typical of the service, liability is limited to intent and gross negligence on the part of the hotel.
The limitation period for all claims by the customer is 6 months.
This limitation of liability and short limitation period shall also apply in favor of the hotel in the event of a breach of obligations during the initiation of the contract and positive breach of contract.

III. Services, prices, payments, offsetting

The hotel is obligated to keep the rooms booked by the customer available and to provide the agreed services.
The customer is obligated to pay the hotel's applicable or agreed prices for the provision of rooms and other services used by him. This also applies to services and expenses incurred by the hotel to third parties at the customer's request.
The agreed prices include the applicable statutory value-added tax. If the period between the conclusion of the contract and the fulfillment of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the contractually agreed price may be increased appropriately, but by no more than 10%.
The prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel services, or the length of stay of the guests, and the hotel agrees to this.
Hotel invoices without a due date are payable without deduction within 10 days of receipt of the invoice. The hotel is entitled to demand payment of accrued claims at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest at a rate of 6% above the respective base rate in accordance with § 1 of the Discount Rate Transition Act or the corresponding successor interest rate of the European Central Bank. The customer reserves the right to prove lower damages, and the hotel reserves the right to prove higher damages.
The hotel is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
The customer may only offset or reduce a claim by the hotel with an undisputed or legally binding claim.

IV. Withdrawal by the customer (cancellation)

Withdrawal by the customer from the contract concluded with the hotel requires the written consent of the hotel. If this is not given, the agreed price from the contract must be paid even if the customer does not make use of the contractual services. This does not apply in cases of default on the part of the hotel or impossibility of performance for which it is responsible.
If a date for withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract until that date without triggering any payment or compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date, unless there is a case of delay in performance on the part of the hotel or an impossibility of performance for which it is responsible.
For rooms not used by the customer, the hotel shall offset the income from renting the rooms to other parties as well as the expenses saved.
The hotel is free to charge a flat rate for the damage incurred and to be compensated by the customer. The customer is then obliged to pay 90% of the contractually agreed price for overnight accommodation with or without breakfast, 70% for half board and 60% for full board arrangements.
The customer is free to prove that no damage has been incurred or that the damage incurred by the hotel is lower than the lump sum demanded.
The customer may cancel their room free of charge up to 1 day before arrival at 3:00 p.m. In the case of block reservations, the terms and conditions of the events shall apply.

V. Withdrawal by the hotel

If a right of withdrawal for the customer within a certain period has been agreed in writing, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive their right of withdrawal upon inquiry by the hotel.
If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of rejection, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if force majeure or other circumstances beyond the hotel's control make it impossible to fulfill the contract; rooms are booked under misleading or false statements of material facts, e.g. regarding the identity of the customer or the purpose of the booking; the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardize the smooth running of the business, the safety, or the public image of the hotel, without this being attributable to the hotel's sphere of control or organization; there is a violation of the above Scope II. 2
The hotel must inform the customer immediately of the exercise of the right of withdrawal.
In the event of justified withdrawal by the hotel, the customer shall not be entitled to claim damages.

VI. Provision, handover, and return of rooms

The customer does not acquire any claim to the provision of specific rooms.
Booked rooms are available to the customer from 3:00 p.m. on the agreed day of arrival. The customer has no right to earlier provision.
On the agreed departure day, the rooms must be vacated and made available to the hotel by 10:00 a.m. at the latest. After that, the hotel may charge 50% of the full accommodation price (list price) for the additional use of the room until 6:00 p.m., and 100% after 6:00 p.m., in addition to the damage incurred. The customer is free to prove to the hotel that no damage or significantly less damage has been incurred.

VII. Liability of the hotel

The hotel is liable for the diligence of a prudent businessman. This liability is limited to areas not typical of the service, but is restricted to service defects, damage, consequential damage, or disruptions that are attributable to intent or gross negligence on the part of the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation upon becoming aware of it or upon immediate complaint by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and minimize any possible damage.
The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room price, up to a maximum of EUR 3,500, and for money and valuables up to EUR 600. Money and valuables can be stored in the hotel or room safe up to a maximum value of EUR 25,000. The hotel recommends making use of this option. Liability claims expire if the customer does not notify the hotel immediately after becoming aware of loss, destruction, or damage (§ 703 BGB).
The statutory provisions apply to the hotel's unlimited liability.
If a parking space is made available to the customer in the hotel garage or on the hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to motor vehicles parked or maneuvered on the hotel premises and their contents, except in cases of intent or gross negligence. This also applies to the hotel's vicarious agents.
Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except in cases of gross negligence or intent, are excluded.
Messages, mail, and goods sent to guests will be handled with care. The hotel will deliver, store, and, upon request, forward such items for a fee. Claims for damages, except in cases of gross negligence or intent, are excluded.

VIII. Final provisions

Changes or additions to the contract, the acceptance of applications, or these terms and conditions for hotel accommodation must be made in writing. Unilateral changes or additions by the customer are invalid.
The place of performance and payment is the registered office of the hotel.
The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange – in commercial transactions is the registered office of the hotel. If a contractual partner fulfills the requirements of § 38 (1) ZPO (German Code of Civil Procedure) and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.
German law applies.
Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

IX. Consumer protection

The company does not participate in dispute resolution proceedings before a consumer arbitration board (www.verbraucher-schlichter.de).

Events

I. Scope

These terms and conditions apply to contracts for the rental of conference, banquet, and event rooms at the hotel for the purpose of holding events such as banquets, seminars, conferences, etc., as well as to all related services and deliveries provided by the hotel.
The subletting or re-letting of the rooms, areas, or display cases provided, as well as invitations to job interviews, sales events, or similar events, require the prior written consent of the hotel.
The organizer's terms and conditions shall only apply if this has been expressly agreed in writing.

II. Conclusion of contract, contracting parties, liability

The contract is concluded when the hotel accepts the application (confirmation) to the organizer; these are the contracting parties.
If the customer/purchaser is not the organizer itself or if the organizer engages a commercial agent or organizer, they shall be jointly and severally liable with the organizer for all obligations arising from the contract.
The hotel is liable for its obligations arising from the contract. This liability is limited to performance defects which, except in the area typical for the service, are attributable to intent or gross negligence on the part of the hotel. In all other respects, the organizer is obliged to inform the hotel in good time of the possibility of exceptionally high damage occurring.

III. Services, prices, payment

The hotel is obliged to provide the services ordered by the organizer and confirmed by the hotel.
The organizer is obligated to pay the hotel's agreed prices for these services. This also applies to services and expenses incurred by the hotel in connection with the event and paid to third parties. The agreed prices include the applicable statutory value added tax. If the period between the conclusion of the contract and the event exceeds 4 months and the price generally charged by the hotel for such services increases, the contractually agreed price may be increased appropriately, but by no more than 10%.
Hotel invoices without a due date are payable without deduction within 10 days of receipt of the invoice. In the event of late payment, the hotel is entitled to charge interest at a rate of 6% above the respective base rate in accordance with § 1 of the Discount Rate Transition Act or the corresponding successor interest rate of the European Central Bank. The organizer reserves the right to prove lower damages, and the hotel reserves the right to prove higher damages.
The hotel is entitled to demand a reasonable advance payment at any time. The amount of the advance payment and the payment dates can be agreed in writing in the contract.

IV. Withdrawal by the hotel

If the advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of rejection, the hotel is entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if force majeure or other circumstances beyond the hotel's control make it impossible to fulfill the contract; events are booked under misleading or false statements of material facts, e.g., the organizer or purpose; the hotel has reasonable grounds to believe that the event may jeopardize the smooth running of the business, the safety, or the public image of the hotel, without this being attributable to the hotel's sphere of control or organization; there is a violation of the above scope of application, paragraph 2
The hotel must immediately inform the organizer of the exercise of the right of withdrawal.
The organizer shall have no claim for damages against the hotel, except in cases of intentional or grossly negligent conduct on the part of the hotel.

V. Withdrawal by the organizer (cancellation)

Cancellation is free of charge up to four weeks before arrival.
Between the 4th and 1st week before arrival, we charge 70% of the total package price in the event of cancellation
In the event of later withdrawal, 100% of the total package price will be charged. This also applies in the event of late arrival or early departure.

VI. Changes to the number of participants and the event time

Any change in the number of participants by more than 5% must be notified to the banquet department at least 5 working days before the start of the event: it requires the hotel's approval
A reduction in the number of participants by a maximum of 5% will be recognized by the hotel when settling the bill. For deviations exceeding this, the originally reported number of participants minus 5% will be used as a basis.
In the event of an upward deviation, the actual number of participants will be charged
In the event of deviations in the number of participants of more than 10%, the hotel is entitled to reset the agreed prices, unless this is unreasonable for the organizer
If the agreed start or end times of the event are postponed without the prior written consent of the hotel, the hotel may charge additional costs for the provision of services, unless the hotel is at fault.

VII. Bringing food and beverages

The organizer is generally not permitted to bring food and beverages to events. Exceptions require a written agreement with the banquet department. In such cases, a contribution to cover overhead costs will be charged.

VIII. Technical equipment and connections

If the hotel procures technical and other equipment from third parties on behalf of the organizer, it shall act in the name, on behalf, and for the account of the organizer. The organizer shall be liable for the careful handling and proper return of the equipment. The organizer shall indemnify the hotel against all claims by third parties arising from the provision of this equipment.
The use of the organizer's own electrical equipment connected to the hotel's power supply requires the hotel's written consent. Any malfunctions or damage to the hotel's technical equipment caused by the use of this equipment shall be borne by the organizer, unless the hotel is responsible for them. The hotel may charge a flat rate for the electricity costs incurred through such use.
With the hotel's consent, the organizer is entitled to use its own telephone, fax, and data transmission equipment. The hotel may charge a connection fee for this.
If the hotel's own equipment remains unused due to the connection of the organizer's own equipment, a compensation fee may be charged.
Faults in technical or other equipment provided by the hotel will be remedied immediately if possible. Payments cannot be withheld or reduced if the hotel is not responsible for these faults.

IX. Loss or damage to items brought along

Exhibition items or other items, including personal items, brought to the event are kept in the event rooms or in the hotel at the organizer's risk. The hotel accepts no liability for loss, destruction, or damage, except in cases of gross negligence or intent on the part of the hotel.
Any decorative material brought along must comply with fire safety requirements. The hotel is entitled to request official proof of this. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance.
Exhibition items or other objects brought to the venue must be removed immediately after the end of the event. If the organizer fails to do so, the hotel may remove and store them at the organizer's expense. If the items remain in the event room, the hotel reserves the right to claim higher damages.

X. Liability of the organizer for damages

The organizer is liable for all damage to buildings or inventory caused by event participants or visitors, employees, other third parties from their area, or themselves.
The hotel may require the organizer to provide appropriate security (e.g., insurance, deposits, guarantees).

XI. Final provisions

Changes or additions to the contract, the acceptance of the application, or these terms and conditions for events must be made in writing. Unilateral changes or additions by the organizer are invalid.
The place of performance and payment is the registered office of the hotel.
The exclusive place of jurisdiction—including for disputes relating to checks and bills of exchange—in commercial transactions is the registered office of the hotel. If a contractual partner meets the requirements of Section 38 (1) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.
German law applies.
Should individual provisions of these General Terms and Conditions for Events be invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.